If you do not receive an e-mail within 15 minutes: 

Check your SPAM or Junk folder. We suggest entering: golfops@suncitywest.com in your address book or safe sender list so it will be recognized as an authorized contact and bypass your SPAM filters.

Once you have done this click the "New User Password Retrieval" link again on http://scw.totalegolf.com and check your email inbox.

If you are still having an issue please submit a helpdesk ticket.